SHIPPING & EXCHANGE

SHIPPING POLICY

Thank you for choosing Terra Beauty and Wellness! We’re committed to ensuring your order reaches you in the best condition and within a reasonable timeframe.

Order Processing Time
• All orders are processed and dispatched within 3-5 business days from the date of purchase.

Shipping Partner
• We’ve partnered with Delhivery, a trusted logistics provider, to ensure safe and efficient delivery of your orders.

Delivery Timelines
• Once dispatched, the delivery time may vary depending on your location. Most orders are delivered within 5-10 business days after dispatch.

Shipping Costs
• Shipping charges, if applicable, will be calculated at checkout based on your order value and delivery location.

Tracking Your Order
• You will receive a tracking number via email or SMS once your order has been shipped. You can use this to track your shipment on Delhivery’s website or app.

Additional Information
• Please ensure your delivery address is accurate to avoid delays.
• If your order is delayed beyond the estimated timeframe, feel free to contact our support team at [contact details].

We appreciate your patience and understanding. Thank you for supporting Terra Beauty and Wellness!

RETURN & EXCHANGE POLICY

Welcome to Terra Beauty and Wellness! We take pride in our products and aim to ensure you have the best experience with us. If you find that your purchase doesn’t meet your expectations due to a defect or quality issue, we’re here to help with an exchange.

Eligible Exchange Reasons:
• Defective Product: If the product has a manufacturing defect.
• Incorrect Item: If you received a different product than what you ordered.
• Quality Issues: If the product’s performance or appearance is significantly different from our standards.
• Expired Product: If you receive a product that is past its shelf life.

Exchange Process:
1. Reach Out: Contact us within 2 days of your delivery date at [email/phone] to initiate an exchange. Please provide your order number and a detailed description of the issue.
2. Evaluation: Our team will review your request and may ask for photos or additional information.
3. Approval: If approved, we’ll provide instructions for returning the product.
4. Exchange: Once we receive the product, we’ll process your exchange and ship the replacement within 3-5 business days.

Conditions:
• The product must be unused and in its original packaging.
• Exchanges are only accepted for the reasons listed above.
• We reserve the right to deny an exchange if the product does not meet our criteria upon inspection.